Frequently Asked Questions

For all order-related enquiries, please contact our Customer Care team by clicking HERE . For urgent matters, drop us a Whatsapp message at 69045844. Do note that we are unable to make changes to your order once it is packed.

Local Delivery For orders below $15.00, a $10.00 shipping fee applies. For orders above SGD $15, FREE delivery. Upon payment verification, order will be processed and shipped out within 2-5 working days. Kindly ensure that all relevant information is entered correctly. We do not take responsibility for lost, misplaced, or incorrect deliveries. *Restricted Zones We do not deliver to restricted areas and off-shore islands (including Sentosa Island). Self-Collection We offer free same-day self-collection at our warehouse for ALL orders from Monday - Friday 10:00 - 17:00. Please wait for confirmation WhatsApp message before heading down to pick up.

Unfortunately, once an order has been shipped, we are unable to offer refund or return. However, if you wish to cancel or edit an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.

Currently, only PayNow is accepted. Step 1: Select PayNow QR checkout on the website Step 2: Once selected, you will be directed to the Checkout page, which will display the PayNow QR code for the order amount. Scan the QR code using the Scan and Pay function on a PayNow-supported banking app. Step 3: After scanning the QR code, you can then proceed to complete the payment on your banking app. Step 4: Once you’ve completed the payment, you’ll see an instant order confirmation for your purchase. For urgent matters, drop us a Whatsapp message at 69045844.

If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform by clicking HERE! For urgent matters, drop us a Whatsapp message at 69045844.